Refund policy
Return & Exchange Policy
At Grant & Cole, we take immense pride in curating and delivering exceptional menswear and accessories. While our aspiration is for your complete satisfaction with every acquisition, we acknowledge that circumstances may occasionally deviate from expectations — and we are steadfastly prepared to assist.
We extend a 60-day return and exchange privilege, meticulously designed to ensure your experience remains seamless and gratifying. Although each product undergoes rigorous quality control, we recognize that unforeseen issues may, on rare occasions, emerge.
Please review the subsequent stipulations prior to initiating a return or exchange:
1. Returns
We wish for you to feel absolute confidence in every purchase. Should any aspect prove unsatisfactory, we are committed to resolving it with promptness and efficacy.
To qualify for a return, items must fulfill the following criteria:
* Remain unused, unwashed, and in their pristine, original condition
* Include all original tags, packaging, and accompanying accessories
* Clearly exhibit any damage or defect (kindly provide photographic evidence if applicable)
To commence the return process, please transmit an electronic mail to support@grantandcole.com within 60 days of receiving your order. Include your order number, a concise elucidation of the concern, and any pertinent photographs. Upon approval, we shall provide comprehensive, step-by-step guidance.
Non-Returnable Circumstances
Kindly observe that we are unable to accommodate returns under the ensuing conditions:
* Sizing Discrepancies: If a comprehensive size guide was made available on the product page, clients bear the responsibility for selecting the appropriate dimensions.
* Change of Preference: We do not accept returns predicated on stylistic, chromatic, or material preferences if the product accurately corresponds to its description.
* Final Sale & Hygiene-Sensitive Articles: Products that have been opened or utilized (e.g., accessories designed for skin contact)
* Items that are custom-made or personalized
* Perishable commodities
* Flammable or hazardous materials
* Gift certificates
* Restocking Fees: A re-stocking charge of 15% may be applied to items of significant value or products returned without their original packaging.
Nevertheless, we remain receptive to all reasonable inquiries. Should you be uncertain regarding the eligibility of your situation, we encourage you to reach out to us.
2. Refunds
Subsequent to our receipt and thorough inspection of your returned item, notification will be conveyed via electronic mail. Should the return be approved, your refund will be processed to the original method of payment within 7 to 10 business days.
Please note:
* Shipping charges are non-refundable
* In instances where complimentary shipping was initially provided, a nominal re-stocking fee may be applicable
3. Exchanges
Have you received an item that is defective or sustained damage? Please apprise us within 60 days of delivery by forwarding an electronic mail to support@grantandcole.com, including your order number and photographic documentation. We shall endeavor to arrange an exchange, contingent upon stock availability. Otherwise, we will propose a comparable replacement or issue a refund.
4. Return Shipping
Unless the necessity for return arises from an error on our part (e.g., an incorrect or defective item), the costs associated with return shipping are the sole responsibility of the customer.
We strongly advocate for the utilization of a trackable shipping method, as we cannot assume liability for returns that are misplaced during transit.
5. Delayed or Unreceived Refunds
Should your refund not materialize within the anticipated timeframe:
* Kindly verify with your banking institution or card issuer — additional days may be required for processing
* If the update remains elusive, please contact us at support@grantandcole.com for further assistance
6. Gifting
If your item was designated as a gift and dispatched directly to you, we are pleased to issue a gift credit upon the successful receipt of the returned item. A digital gift certificate will be transmitted to you via electronic mail.
7. Contact Us
Should further inquiries persist?
We invite you to connect with our dedicated support specialists at hello@grantandcole.com
Our commitment is to provide unwavering assistance and ensure your complete satisfaction.